Support
We're here to help. Reach out or browse common questions.
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or email us:
it.punchinapp@outlook.com
Frequently asked questions
I can't log in
Check that you're using the credentials provided by your employer. If the issue persists, contact your HR or IT department.
The app says it can't reach the server
Ensure you have a stable internet connection (Wi-Fi or mobile data). If the problem continues, the server may be temporarily unavailable — please try again later.
My biometric authentication isn't working
Make sure biometrics are enabled on your device and that you've granted the app permission. Try re-enrolling your fingerprint or Face ID in device settings.